Give your best people their time back.
A recurring report. A chain of approvals. The same information copied into three places. We turn repeated coordination into clear, dependable workflows.
Sound familiar?
Someone exports a file every Friday, cleans it up, emails it around, and waits for a reply before the next person can begin.
Manual work often survives because each individual step seems small. The real cost is the chain: waiting, checking, correcting and remembering.
Where we come in
Build the change into the work.
We learn the entire process before automating a step. We clarify the rules, connect the source systems, and build a workflow with visible progress and explicit ownership. AI helps where interpretation is useful; straightforward rules handle straightforward work.
One way the work could change
Feel the difference in the everyday.
An illustrative workflow, shaped around the people using it.
- 01Export, clean and copy
- 02Chase a decision by email
- 03Remember to start the next task
- 01Gather information at the source
- 02Route a decision with context
- 03Trigger the next step and track it
People carry the context between each step.
Your people have better things to do.
An intake process can classify incoming requests, gather missing information, route an approval, and create the downstream work. Unclear requests go to a person with the relevant context attached.
An automated process still needs an owner. We make failures and exceptions visible and give your team a practical way to intervene.
Start here.
Bring a recurring task and the person who knows how it really works. We’ll find a useful first boundary for automation.
Let’s explore this together ↗︎Planning the work
A clearer first step.
For teams carrying a process through spreadsheets, email and repeated data entry. TWIMCO builds business process automation around the handoffs, decisions and exceptions that determine whether the work actually gets finished.
What can an engagement include?
- A process map identifying the source of truth, decision rules and accountable owners.
- Connections between the agreed systems, with validation, approval steps and recovery paths.
- An operating guide that explains monitoring, exception handling and how to change the workflow.
The proposal defines the deliverables and acceptance criteria for your specific workflow.
What should we bring to the first conversation?
Bring one repeatable process, examples of normal and exceptional cases, and the people who perform each handoff. Identify who can approve changes and grant access to the relevant systems.
How do we know it is working?
Measure elapsed cycle time, manual handling time, rework and unresolved exceptions before and after the change. Include software and support costs when evaluating the return.
What determines cost and timing?
The number of systems, access to usable data, exception complexity and review requirements shape the work. A bounded pilot should have a defined scope and acceptance criteria. Ask for a proposal that separates discovery, implementation, infrastructure and ongoing support.
Who owns and maintains the system?
Confirm code and data ownership, repository access, hosting accounts, third-party licenses and support responsibilities in the engagement agreement. Handover should identify who monitors failures, approves changes and maintains integrations.
When is another approach a better fit?
A documented process or an existing tool may solve the problem before custom development is needed. Stable rules often suit conventional automation; introduce AI only where interpretation adds measurable value.