The TWIMCO notebook

Field notes.

Useful observations from inside the work.
For people building a better way.

Opening note / Operations

Start with the handoff.

The most useful place to automate may be the space between two perfectly good tools.

Start with a responsibility, a boundary, and a way to tell whether the work was done well.

Your customer experiences one promise. Your systems need to carry it all the way through.

The real requirements often appear when someone shows you how they get through an ordinary day.

A good place to begin.

Tell us where you want to go. We’ll find the first thing worth changing.