Get ahead of the exception.
The warehouse, the storefront and the customer should share the same story. We connect the movement of goods with the information people need to keep work moving.
Sound familiar?
A package can’t ship. The reason is in a warehouse message. The order still looks fine in the storefront. Three teams are working from three different stories.
Most operations don’t need another dashboard as much as they need a reliable handoff: what changed, who owns it, and what should happen now.
Where we come in
Build the change into the work.
We sit with the people routing orders, handling inventory and resolving problems. We connect the systems around their work, automate routine transitions, and create a clear path for the situations that need a person.
One way the work could change
Feel the difference in the everyday.
An illustrative workflow, shaped around the people using it.
- 01Spot a problem in one system
- 02Message another team
- 03Wait for someone to take ownership
- 01Capture the exception with context
- 02Route it to a responsible person
- 03Keep the order and customer updated
People carry the context between each step.
An exception needs a place to land.
A fulfillment workflow can recognize a stock discrepancy, gather affected orders, assign a review and carry the resolution back to the storefront and support tools. People spend their attention on the exception instead of reconstructing it.
Operators need controls they trust. We account for retries, duplicate events, partial fulfillment and corrections so a system can recover from the imperfect day.
Start here.
Show us the exception your team handles most often. We’ll follow it from the first signal to a resolved order.
Let’s explore this together ↗︎Planning the work
A clearer first step.
For commerce and operations teams managing handoffs between storefronts, warehouses, vendors and customer support. TWIMCO connects the information around fulfillment so people can see an exception, understand its context and take responsibility for resolving it.
What can an engagement include?
- A map of order states, system ownership and the exceptions that interrupt fulfillment.
- Agreed integrations and routing rules, with safeguards for repeated events and failed handoffs.
- An exception queue, escalation paths and documentation for operational support.
The proposal defines the deliverables and acceptance criteria for your specific workflow.
What should we bring to the first conversation?
Bring representative orders, common exceptions, existing routing rules and the systems that own inventory and order status. Include the people who handle warehouse, vendor and customer communication.
How do we know it is working?
Establish a baseline for exception age, manual touches per order, resolution time and incorrect status updates. Compare similar order types over a defined period; separate seasonal volume changes from the effect of automation.
What determines cost and timing?
The number of systems, access to usable data, exception complexity and review requirements shape the work. A bounded pilot should have a defined scope and acceptance criteria. Ask for a proposal that separates discovery, implementation, infrastructure and ongoing support.
Who owns and maintains the system?
Confirm code and data ownership, repository access, hosting accounts, third-party licenses and support responsibilities in the engagement agreement. Handover should identify who monitors failures, approves changes and maintains integrations.
When is another approach a better fit?
Start with configuration if your existing order or warehouse platform already supports the process. Custom integration is most useful when the handoff crosses systems or depends on operating rules that the current tools cannot express.